Privacy Policy

Effective Date: August 8, 2026

Redi Handyman LLC (“Redi Handyman,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, mobile applications, and home-service platform.

This Privacy Policy explains what information we may collect, how we use and protect it, when it may be shared, and the choices available to you.

1. Information We May Collect

Depending on how you use Redi Handyman, we may collect the following information:

Contact Information

We may collect your:

  • Name
  • Email address
  • Phone number
  • Physical or service address

This information may be used to create and manage your account, communicate with you, coordinate services, provide customer support, and facilitate bookings.

Location Information

With your permission, the Redi Handyman app may collect precise location information to determine service locations, identify nearby service providers, calculate distances, facilitate bookings, and support location-related features.

You can control location permissions through your device settings.

Project and User Content

When requesting or providing a service, you may submit:

  • Project descriptions and instructions
  • Photos or videos
  • In-app messages
  • Reviews and feedback
  • Profile information
  • Customer-support communications
  • Other information you voluntarily provide

This information is used to facilitate and manage services through the Redi Handyman platform.

Account Information

We may create and maintain account identifiers, such as a User ID, to associate your profile with your bookings, messages, service history, reviews, and other account activity.

Payment and Transaction Information

When paid services are offered through Redi Handyman, payment and transaction information may be processed to complete bookings, issue refunds, maintain transaction records, prevent fraud, and provide transaction-related customer support.

We intend to use established third-party payment processors where appropriate. Redi Handyman does not intend to store full payment-card numbers on its own systems when payment information is securely handled by a payment processor.

Purchase and Service History

We may maintain information about services requested, booked, completed, canceled, refunded, or otherwise associated with your account.

Search and App Activity

We may collect information about searches and interactions within the Redi Handyman app to provide app functionality and operate the service.

We may also collect de-identified or non-personally linked information about how users interact with the app for analytics and product improvement.

Device and Technical Information

We may collect device identifiers when necessary for app functionality, security, fraud prevention, authentication, and related operational purposes.

We may also collect diagnostic information such as:

  • Crash data
  • Performance data
  • App interaction data

Diagnostic and analytics information may be used to identify technical problems, improve performance, understand app usage, and maintain the reliability and security of our services.

2. How We Use Information

We may use information to:

  • Create and manage user accounts
  • Connect customers with home-service providers
  • Process and manage service requests and bookings
  • Identify and coordinate service locations
  • Facilitate communications between customers and service providers
  • Process payments, refunds, and transaction records
  • Provide customer support
  • Prevent fraud and protect users and the platform
  • Maintain the security and reliability of our services
  • Diagnose crashes and technical problems
  • Analyze and improve app performance and functionality
  • Comply with applicable legal and regulatory obligations

Redi Handyman does not intend to sell personal information to data brokers or use personal information for cross-app targeted advertising or tracking.

3. Service Providers and Third Parties

We may use trusted third-party service providers to operate portions of our website, app, and services. These providers may include companies that provide:

  • Payment processing
  • Cloud hosting and data storage
  • Authentication and account services
  • Mapping and location services
  • Email, SMS, or notification delivery
  • Security and fraud prevention
  • Customer support technology
  • Analytics, diagnostics, and crash reporting

These providers may process information only as necessary to perform services on our behalf or as otherwise permitted by law.

We expect third-party providers handling user information on our behalf to maintain appropriate safeguards for that information.

4. Payments

Payment transactions may be processed through third-party payment providers.

When payment information is entered directly into a third-party payment provider’s secure system, Redi Handyman may receive transaction-related information without receiving or storing the complete payment-card number.

The exact payment practices applicable to the mobile application will be updated as payment functionality is implemented.

5. Location Information

Location information will be used only when necessary to provide location-dependent functionality, such as determining service locations, finding nearby service providers, calculating distances, or facilitating a service request.

Users may disable location access through their device’s privacy settings. Certain location-dependent features may not function properly when location access is disabled.

6. Photos, Videos, Messages, and User Content

Users may voluntarily submit photos, videos, project descriptions, messages, reviews, and other content.

By submitting content through Redi Handyman, you authorize us to process and display that content as reasonably necessary to provide the requested service and operate the platform, subject to our applicable Terms of Service.

Users should avoid submitting sensitive personal information that is unnecessary for completing a home-service request.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, mobile application, or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain legitimate business and transaction records, resolve disputes, prevent fraud, enforce agreements, and comply with applicable legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal and recordkeeping requirements.

9. Your Privacy Choices

Depending on applicable law, users may have the right to request:

  • Access to certain personal information
  • Correction of inaccurate information
  • Deletion of personal information
  • Closure or deletion of an account
  • Withdrawal of certain permissions or consent

Device permissions, including location and photo access, can also be managed through your device settings.

To submit a privacy or data-deletion request, contact Redi Handyman LLC using the contact information below.

We may need to verify your identity before processing certain privacy requests.

10. Account Deletion

Users with Redi Handyman accounts may request deletion of their account and associated personal information.

Certain information may be retained where reasonably necessary for legal compliance, fraud prevention, transaction records, dispute resolution, security, or other legitimate purposes permitted by law.

Instructions for requesting account deletion will be made available through the app and/or the Redi Handyman website as applicable.

11. Children’s Privacy

Redi Handyman is a home-services platform and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children in violation of applicable law. If we learn that personal information has been collected from a child in circumstances requiring parental consent without the appropriate authorization, we will take reasonable steps to delete it.

12. Tracking and Advertising

Redi Handyman does not currently intend to use personal information collected through the app for cross-app or cross-website targeted advertising tracking.

If our practices materially change, we will update this Privacy Policy and applicable App Store privacy disclosures and obtain permissions where required.

13. Changes to This Privacy Policy

We may update this Privacy Policy as Redi Handyman’s services, technology, legal requirements, or privacy practices evolve.

When material changes are made, we will update the Effective Date above and provide additional notice where required.

14. Contact Redi Handyman

Questions, privacy requests, account-deletion requests, or concerns regarding this Privacy Policy may be directed to:

Redi Handyman LLC
104 S. Wayne Ave
Wayne, PA 19087-0795
United States

Phone: (610) 293-7604
Website: redihandyman.com

Redi Handyman LLC provides home-service and handyman services and is insured. Licensing and registration information applicable to particular services is maintained as required by applicable Pennsylvania law.